Age restrictions and access protection
Casina is only accessible to persons aged 18 and over. The company applies strict Know-Your-Customer (KYC) and Anti-Money Laundering (AML) procedures to verify the age and identity of players. These measures comply with the 5 Money Laundering Directive and apply to all accounts.
During registration, you must provide personal data and have it verified by valid documents. Casina can block withdrawals until age confirmation is complete.
Gaming limits and control tools
Casina offers self-exclusion options so you can stay in control of your gaming behaviour. With self-exclusion, you can lock your account for a set period and have no access until that period has passed.
If you find that your gaming behaviour is becoming problematic, you can use these tools to take a break. Casina recommends regularly reviewing your account activity and setting limits where necessary.
Recognisable signs of gambling problems
Problem gaming can show itself in various ways. This includes spending more money than planned, gaming with money you need for other things, or attempting to make up losses by gaming further.
- Gambling with funds intended for bills or essential expenses
- Difficulty stopping gambling, even when losing money
- Lying to family or friends about gambling activity
- Neglecting work, school or personal relationships because of gaming
- Constant thinking about gaming or the next game
- Attempts to make up losses by gaming further
Local and international support resources
If you're concerned about your gaming behaviour, there are specialised organisations that offer free help and advice. Casina works with established organisations to provide players with access to resources.
| Organisation | Region/Focus | Services |
|---|---|---|
| GamCare | United Kingdom | Free advice, support groups and information on gambling problems |
| Gamblers Anonymous | International | 12-step support programmes and group meetings for players with gambling problems |
| Gambling Therapy | International | Free online counselling and therapeutic support for gaming addiction |
Gaming responsibly: practical tips
- Set a budget you can afford to lose before you start
- Play only with leisure money, not with funds you need for other things
- Set time and money limits for gambling sessions
- Take regular breaks from gambling
- Do not gamble to solve problems or cope with negative feelings
- Understand that gaming outcomes are based on chance and cannot be predicted
- Talk to someone if you're concerned about your gaming behaviour
FAQ
How can I self-exclude my account?
To activate self-exclusion, please contact Casina support via the available channels. The support team can help you lock your account for a period of your choosing. Casina does not publish an exact list of self-exclusion options; ask support about available periods and terms.
Is it possible to permanently exclude yourself from Casina?
Casina offers self-exclusion options for set periods. For questions about permanent options or special circumstances, please contact support directly.
What age verification is required?
Casina requires that all players be 18 years old at registration. You must provide valid personal documents to verify your age. The company conducts KYC and AML checks to ensure you meet age requirements.
Where can I find support if I have gaming problems?
Casina offers 24/7 live chat and email support in multiple languages, including German. You can also contact external organisations such as GamCare, Gamblers Anonymous or Gambling Therapy, which specialise in gambling addiction.
What should I do if I feel my gaming behaviour is getting out of control?
First, take a break and talk to someone you trust. Contact a specialist support organisation such as GamCare or Gambling Therapy for free advice. You can also self-exclude from your Casina account to create distance.
